Privacy Policy

Last Updated: 12/9/2025

NBTX Medica is committed to protecting your privacy and ensuring that your personal health information is handled with the highest level of confidentiality. This Privacy Policy explains how we collect, use, share, and protect your information when you receive care or interact with our clinic.

Information We Collect
1. Personal & Demographic Information

We may collect:

● Name, date of birth, and sex

● Address, phone number, and email

● Emergency contact information

● Insurance details

2. Medical & Health Information (Protected Health Information – PHI)

This includes:

● Medical history and treatment records

●Diagnoses, medications, and allergies

● Lab results, imaging, and clinical notes

● Wound care documentation and photos

3. Administrative & Payment Information

● Billing records

● Payment method information

● Insurance authorizations

Website or Digital Form Information (if applicable)

● Contact form submissions

● Appointment requests

How We Use Your Information

NBTX Medica uses your information to:

● Provide medical evaluation, treatment, and follow-up care

● Coordinate with other healthcare providers involved in your treatment

● Process billing, claims, and payment

● Communicate with you regarding appointments, results, or care instructions

● Improve clinic operations and patient experience

● Meet legal, regulatory, and public health requirements

We will never sell your personal or medical information.

How Your Information Is Shared

● We may share your information only as permitted by law and HIPAA, including with:

● Your insurance provider for claims and authorizations

● Other healthcare professionals involved in your care

● Labs, imaging centers, pharmacies, or hospitals

● Public health agencies (only when required by law)

● A designated family member or caregiver only with your permission

We do not share PHI for marketing purposes without your written authorization.

Your Rights as a Patient

You have the right to:

● Access and request a copy of your medical records

● Request corrections to your health information

● Request restrictions on how your information is used or shared

● Request confidential communications (e.g., alternate phone or email)

● Receive a list of disclosures we have made, as allowed by law

● Withdraw consent for any use of your information not required by HIPAA

To exercise your rights, contact our office directly.

How We Protect Your Information

NBTX Medica uses multiple safeguards to keep your information secure, including:

● HIPAA-compliant electronic medical record systems

● Encrypted data storage and transmission

● Access controls and staff training

● Secure physical records storage

● Privacy procedures for wound care photography and documentation

Communication Preferences

By providing your phone number or email, you consent to:

● Appointment reminders

● Follow-up instructions

● Requests for feedback or reviews (non-PHI content)

You may opt out of non-essential communications at any time.

Photography for Wound Care

When necessary for medical management, wound care photos may be taken and stored securely within your medical record. These images are used solely for clinical purposes unless you give written authorization for any other use.

Changes to This Privacy Policy

We may update this policy from time to time. The most current version will always be available at our clinic or on our website.